My Friends Are My Customers, My Customers Are My Friends...
That's my attitude toward residential customers. This approach has helped the residential side of my business flourish while weeding out undesirable customers. I've become friends with most of my residential customers over the years and I've found that they are much more willing to accept my quoted price or price raises, rather, than to try to talk me down in price. When I go to bid a job I always chum it up with the potential client for a few minutes before I give the estimate. I Look them in the eye, with a good attitude, joke around with them a bit and make them laugh a little. That really breaks the ice.
Look to see where your commonalities are then work from there. A lot of the older clients are just happy to have a young, friendly, person to talk with so they are more likely to reschedule. Being friendly with your customer puts you both on the same page and makes the bidding process much easier. I think it's good for the customers experience as well as the window cleaners. It makes the work environment much easier too when you feel like you're working for someone you can get along with. At the end of the job, the person is much happier to write the check to someone they like rather than someone they don't. And they're more willing to reschedule. If you meet someone that seems really hard to work with try your best to find something in them you like enough to want to do a good job. It's just better all around when you and your customer are good friends.
That's my attitude toward residential customers. This approach has helped the residential side of my business flourish while weeding out undesirable customers. I've become friends with most of my residential customers over the years and I've found that they are much more willing to accept my quoted price or price raises, rather, than to try to talk me down in price. When I go to bid a job I always chum it up with the potential client for a few minutes before I give the estimate. I Look them in the eye, with a good attitude, joke around with them a bit and make them laugh a little. That really breaks the ice.
Look to see where your commonalities are then work from there. A lot of the older clients are just happy to have a young, friendly, person to talk with so they are more likely to reschedule. Being friendly with your customer puts you both on the same page and makes the bidding process much easier. I think it's good for the customers experience as well as the window cleaners. It makes the work environment much easier too when you feel like you're working for someone you can get along with. At the end of the job, the person is much happier to write the check to someone they like rather than someone they don't. And they're more willing to reschedule. If you meet someone that seems really hard to work with try your best to find something in them you like enough to want to do a good job. It's just better all around when you and your customer are good friends.
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