Hello everybody,
I first would like to say thank you to all who post here. I have received tons of useful advice on this forum and love hearing from all of you.
Ok... so here's my issue. I just secured a monthly contract to clean an office in the second story of a building. After securing this account I went to introduce myself to the business below telling them that I would be cleaning windows above them monthly. I figured it was the least I could do and maybe I could pick up another account.
On the initial clean I used my wfp to wash away all the chalky oxidation from the vinyl frames to ensure my new clients windows would stay cleaner longer. This made a bit of a mess of the windows below and the owner suggested I clean his windows for free every time I clean the ones above his.
He has a window cleaner already who is also a client of his so he does not want to switch. (Respect to that) His window cleaner only comes by every three months.
I was thinking about offering him a one time deal to clean up after my wfp initial clean, a monthly quote if he decides to switch, or just the dates I intend to clean the windows above so he can tell his window cleaner.
I have a wife and kids so we are not in the business of cleaning for free but we also like to maintain a good reputation.
What would you do?
I first would like to say thank you to all who post here. I have received tons of useful advice on this forum and love hearing from all of you.
Ok... so here's my issue. I just secured a monthly contract to clean an office in the second story of a building. After securing this account I went to introduce myself to the business below telling them that I would be cleaning windows above them monthly. I figured it was the least I could do and maybe I could pick up another account.
On the initial clean I used my wfp to wash away all the chalky oxidation from the vinyl frames to ensure my new clients windows would stay cleaner longer. This made a bit of a mess of the windows below and the owner suggested I clean his windows for free every time I clean the ones above his.
He has a window cleaner already who is also a client of his so he does not want to switch. (Respect to that) His window cleaner only comes by every three months.
I was thinking about offering him a one time deal to clean up after my wfp initial clean, a monthly quote if he decides to switch, or just the dates I intend to clean the windows above so he can tell his window cleaner.
I have a wife and kids so we are not in the business of cleaning for free but we also like to maintain a good reputation.
What would you do?
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