I have a new client who thinks we scratched her windows. She has lived in her house 5 years and says she has had her windows cleaned annually and has never noticed streaks until immediately after our cleaning. The markings are noticeable in direct sunlight and almost non existent otherwise. Upon inspection it seems as though there is a fine film or transparent sheet covering the glass. The marks are not from a razor or squeegee. I can't if the marks/scratches are on the interior or exterior of the pane. Does anyone have any advise on how to handle this situation?
Thanks in advance,
Rudy
Thanks in advance,
Rudy
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