(here is the story)
So a few weeks ago I had a client that was well, you know, one of THOSE clients (client from hell). While I was on the job, I was taking off the grids in the windows and screens, and I saw a piece of the grid in the sill already, so I figured I would just leave it there and keep doing my job (clarification, I did not break the grid). About a week later I called just to remind them that I have not received payment yet. then I get a text back saying "I will send payment once the grid that you broke is replaced." So, to avoid confrontation I just said "ok, thank you for letting us know. when you have received the quote/pricing on it email me the information so I can take a look at it. thanks." Since she was a bit persistent, sure I'll replace your grid. its just a damn grid!! I'm hoping I don't here back from her. lol This is the first time I've ever encountered a rude customer. I was hopeing to have one of those further down the road, not within my first year of business.
(question)
So my question is, do you guys have a waiver for taking out screens and grids by any chance since there so fragile? if you do, could you please send me a template I could bum off of you? ;)
I always ask the customer if they can take off the screens and grids before the scheduled cleaning and there fine with it, but what if I had a waiver just in case, for the customers who want me to take it out for them? Just stating basically "if you choose us to take these things off, there could be a chance that they break/become loose or will be already broken so if your ok with that sign here." Would that be a good idea? Cause I was thinking, these people could easily have something already broken, call a window cleaner, say he broke it, and have it fixed for free.
Please help. I know its a small thing compared to others but I just want to be prepared for the future. thank you fellow cleaners!
So a few weeks ago I had a client that was well, you know, one of THOSE clients (client from hell). While I was on the job, I was taking off the grids in the windows and screens, and I saw a piece of the grid in the sill already, so I figured I would just leave it there and keep doing my job (clarification, I did not break the grid). About a week later I called just to remind them that I have not received payment yet. then I get a text back saying "I will send payment once the grid that you broke is replaced." So, to avoid confrontation I just said "ok, thank you for letting us know. when you have received the quote/pricing on it email me the information so I can take a look at it. thanks." Since she was a bit persistent, sure I'll replace your grid. its just a damn grid!! I'm hoping I don't here back from her. lol This is the first time I've ever encountered a rude customer. I was hopeing to have one of those further down the road, not within my first year of business.
(question)
So my question is, do you guys have a waiver for taking out screens and grids by any chance since there so fragile? if you do, could you please send me a template I could bum off of you? ;)
I always ask the customer if they can take off the screens and grids before the scheduled cleaning and there fine with it, but what if I had a waiver just in case, for the customers who want me to take it out for them? Just stating basically "if you choose us to take these things off, there could be a chance that they break/become loose or will be already broken so if your ok with that sign here." Would that be a good idea? Cause I was thinking, these people could easily have something already broken, call a window cleaner, say he broke it, and have it fixed for free.
Please help. I know its a small thing compared to others but I just want to be prepared for the future. thank you fellow cleaners!
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