Thursday, October 8, 2015

Residential Cleaning Process

Hi all. I am a window cleaning business owner who doesn't clean windows. I've got a good, but inexperienced, technician that does the cleaning for me. Everyone loves the guy, but they don't always love our results. I'm hoping you guys can help me make sure we are using the correct equipment, supplies and process to deliver excellent results every time.

On the exterior, we're using a Wash-IT Pro with a Reach-IT Mini waterfed pole. Currently using a Boar Hair Brush. Just ordered a Constructor Brush Industrial but don't have it yet. For the interiors, we use the Unger Pure Water system.

We clean 100% residential. We're relatively new, so most of our jobs are first time/one time. We've had a lot of homes with serious oxidation issues. I think the only answer there is scrubbing the panes until it runs clear, correct? We also have a lot of homes with thick, white grime on the windows that doesn't come off with the boars head brush. Hoping the Constructor will help with this.

So, is this the correct/best process for doing residential?

1. Go inside and remove all screens (label with Sharpie so we know where to return them).

2. Go outside and clean the screens.

- Screen Magic doesn't seem to work very well. I think we're going to buy (an Aztec?) screen cleaner and upsell screen deep cleaning. We'll just do a basic dry wipe as an included service. Does this make sense?

3. Go inside and clean windows (Unger Indoor Pure Water Kit).

- Is the best process to start with the thicker pile pad, then finish with the thinner "polisher" pad?

- When do we use the white scrubber pad? Do we start with it on the dirtier windows?

4. While cleaning interior, use the Track Cleaner Brush to clean out the tracks.

5. Go outside and start cleaning windows.

- Would it help to do a "pre-soak" of the windows? Maybe scrub the panes, then soak the windows on one side of the house and then go back to the first window and clean normally?

- Should we start using some detergent on first time cleans? I see ecover mentioned in a lot of threads?

- When would I use the Constructor vs. the Boar Hair brush?

- Should I get a smaller pole for the 1st floor windows? Does that make things easier?

6. Deal with trouble spots.

- Should you clean all of the windows and then go back for trouble areas? Or do it on a window by window basis?

- Where do we use steel wool (0000) vs. a blade vs. the white scrubber pad? Is there a secret?

7. Return screens.

Are there other tips or tricks you guys can recommend? Are there tools or supplies I'm not providing that will help him get better results? Are we missing any obvious steps or doing things in the wrong order? Any feedback will be greatly appreciated!


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