Tuesday, May 12, 2015

She keeps cancelling....what would you do?

I have a client that I have been cleaning her windows every 2 months(small house) for a while now. I clean in/out twice a year. All other cleanings are outside only. These last couple years have been a challenge. She is always having some sort of construction done at her house. As you already know, construction always lasts longer than expected due to weather, supply delays, etc. 99% of my clients are every 6 months. I am thinking of telling her that I will start cleaning her windows every 6 months. Hopefully once she is on my regular 6 month schedule she will not cancel again. If she cancels after that, I am thinking of dropping her.

Has anyone else dealt with something like this before?

Thanks in advance for your advice!


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